Delivery Information

SHIPPING EXPLAINED

We charge the actual cost of carriage. 

We do not inflate the price of products so that we can offer reduced or ‘free’ carriage.

All parcels can be tracked using chosen couriers tracking website.

We use DPD, Parcelforce, Royal Mail and other couriers to deliver your parcel.

We offer Royal Mail tracked 24 or 48. This is best for parcels under 2kg, this weight does include packaging. 

Some remote areas may find 2 Royal Mail parcels cheaper than a courier. 

Anyone wishing to use an alternative courier should use the Pay by Phone facility and we will check the weight and volume and charge accordingly.

To collect from our own shop, located at Morley Aviaries, Hill Road, Wymondham NR18 9UB, or arrange your own courier please use the ‘Store Pickup’ facility, there will be no carriage charges applied to the order.

Shipping days are Monday to Friday, excluding Bank Holidays and Courier Christmas Holidays.

Foodstuffs shipped to countries outside of the EU are sent at your own risk, we will not be held responsible for loss, damage, delay or spoilage caused by the courier or government departments.

Orders received before 12.00 noon are usually, but not always, sent out the same working day.

We will inform you by e-mail when your order is dispatched.

Once an order has been dispatched we cannot be held responsible for delays by the courier company.

Most UK orders are delivered the next working day after dispatch but occasionally delays occur and it may take an extra day or two before your order arrives.

Usually, but not always, the courier will inform you of the delay.

Oversea orders usually take 4-5 working days for delivery.

UK courier customers should contact us if the order is not delivered within 2 (two) working days of dispatch.

Royal Mail customers should inform us if the order is not delivered within 5 (five) working days of dispatch.  Please check at your local delivery office to check that the parcel is not being held there.

Overseas customers should contact us if the order is not delivered within 7 (seven) working days of dispatch.

Delays in contacting us, or the courier, could result in the order being returned to us, incurring a return charge which is transferable to you, the customer.

** Please ensure that we have a correct delivery address, contact telephone number and contact e-mail address so that deliveries are not delayed or returned to us. **

** Any delay or parcel return caused by incorrect contact information is the customer's responsibility.**

We will request a signature on delivery unless instructed otherwise.

If the premises are unattended, delivery may be delayed or the parcel returned to us.

Please notify us of any access issues or door access codes to pass on to the courier.

UK customers can leave instructions for safely leaving an order without a signature in the notes box in the checkout basket.

Overseas orders will always require a signature on delivery.


FAILED DELIVERY

If the courier cannot deliver a parcel, they will usually leave a card asking you to contact them.

If you do receive a card, please get in touch with the courier company or contact us as soon as possible as this could prevent a parcel being returned to us.

After the second attempt to deliver the parcel it will be returned to us and will result in a return charge, equal to the original delivery charge, which is transferable to you, the customer.

If no prior arrangement has been made, (i.e. you have not contacted us about non-delivery) on return of the order to us by the courier, we will cancel the order and refund the value of the order placed, excluding the delivery and return to sender charge. 

Customs regulations and restrictions vary from country to country.

We are not liable for any delays or seizure by the Customs Departments of the receiving country.

It is your responsibility to check the legality of any product sent to you. You are liable for all or any Customs charges.


DELIVERY CHARGES

Collection from our shop, picking up at a show or arranging your own courier, will incur no delivery charge from us. Click the ‘Store Pickup’ facility and leave a note in the comments box.

We will send you a notification when your order is ready for collection.


Royal Mail Delivery

Royal Mail is a tracked service unless prior arrangements have been agreed by Morley Aviaries.

You have the choice of 1st or 2nd class tracked. A signature is not required.

UK charges are – parcels up to 2kg. including packaging £4.00 - 2nd Class tracked.

                        parcels up to 2kg. including packaging £6.50 - 1st Class tracked.

Heavier weights as per Royal Mail Parcel Service.

Overseas Royal Mail charges vary on weight up to 2kg.


My Hermes Delivery

Please use the “Pay by Phone” option.

We will check the weight and volume and charge carriage accordingly.


Courier Delivery

Delivery charges are calculated by weight/volume and destination.

There are 3 UK delivery zones and 13 EU zones.

You can check delivery costs from the checkout basket. Click the ‘estimate shipping’ button and enter your country.  For the UK you will also need to enter your post code.


UK COURIER SHIPPING CHARGES

All courier parcels are trackable.

We use DPD, Parcelforce and other couriers for most shipping.

This is a tracked service and for most of the UK it is a 1 - 2 day service. 

We cannot be held liable for any delays attributable to the courier.


The cost of delivery varies depending on weight, volume and destination. This can be ascertained in the “Check Shipping” box, enter your country or post code and the available shipping methods and costs will be displayed. We can offer a Saturday or Sunday delivery for most of UK Zone 1. This does incur an extra charge. To arrange a weekend delivery please use the Pay by phone facility and we will check that you are within the weekend delivery area.The surcharge for this service depends on the courier chosen


RETURNS

We want you to be happy every time you shop with us although occasionally, we may get things wrong or you may decide you want to return items.

You have a right to cancel your order for any item purchased within 14 days of delivery, you then have 14 days to return the goods to us. Upon receipt of total goods, we will issue a refund of the original order total including carriage, but you are responsible for the return postage, which is usually equal to that of original shipping method chosen. Upon receipt of partial goods, we will refund the goods, but you are responsible for the delivery charge of unwanted goods, however, we will refund the cost of postage on faulty/damaged goods. 

If you would like to cancel your order, please contact us by telephone: 01953 452321, via email at: shop@junglegold.com or shop@ratrations.com or you may write to us at our head office address: Morley Aviaries, Hill Road, Morley St. Peter, Wymondham, Norfolk NR18 9UB. 

Please include your contact name, address, email address and contact telephone/mobile number, order reference number and date that your order was placed within your cancellation correspondence. 

You have up to 14 days after initial delivery is made to do this.

Returning Unwanted Items

Goods must be returned unused, as new, in saleable condition and with the original packaging. We cannot accept goods which do not meet these requirements.

We must be notified prior to you returning any items, either by telephone (01953 452321) or e-mail to shop@junglegold.com or shop@ratrations.com. We will issue you with a returns reference number.

Please ensure that the item(s) is/are suitably packaged with original packaging where possible and please enclose your contact details along with the return reference number, reason for return and whether you require a refund or replacement.

Please send the return parcel to Morley Aviaries, Hill Road, Morley St. Peter, Wymondham, Norfolk, NR18 9UB. We recommend that you obtain proof of posting for your records. For heavier items it may be cheaper to use a 3rd party courier collection.

Please note that a refund of the returned item(s) will only be given if the item(s) is/are unused, as new, in saleable condition and with the original packaging.

Upon receipt of the goods any refunds will be reimbursed within 14 days. The cost of returning any unwanted items will be covered by you.

Faulty Products Delivered

If a product is faulty or damaged upon delivery you have 30 days to contact us.

Photographs sent to our email address will help us reach an appropriate decision sooner. 

We will offer an exchange or refund as we feel appropriate.

Incorrect Items Delivered

If you believe we have sent you an incorrect item, please get in contact with us within 14 days of delivery to arrange a solution. 

This does not affect your statutory rights as a customer.